Are You Planning For Text Alerts And Push Notifications?
/ TweetAs long as you can overlook a little rah-rah for the email channel, you might want to check out the 2012 Channel Preference Survey, a 36-page research report published last week by email provider ExactTarget.
It offers a good discussion of what ExactTarget identifies as the six factors that frame consumer preferences for a channel:
- Content
- Immediacy
- Accessibility
- Privacy
- Formality
- Initiation (the channel where the consumer initiated communication, a factor that ExactTarget says has the power to trump the other factors)